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Delivery Information

Standard Delivery Next Day Delivery Special Delivery SHUTL Delivery
Delivery Type Cost Estimated Time Delivery Information
Standard Delivery
UK Standard Delivery
FREE Delivery within 2-5 working days

Standard Delivery is available for UK addresses only.

Deliveries are made by Royal Mail Monday to Saturday.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

UK Next Day Delivery
UK Next Day Delivery
£0.99p Next Day if ordered by 4pm Monday to Friday – Exclusions apply*

Next Day Delivery is available for UK addresses only.

Deliveries made by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Special Delivery
Special Delivery
£4.50 Special Delivery guaranteed by 1pm Next Day – Exclusions apply*

Special Delivery is available for UK addresses only.

Deliveries guaranteed by 1pm by Royal Mail Monday to Saturday with signed proof of delivery.

Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day before 1pm.

Orders placed on a Friday (after 4pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday. (excluding Public Holidays)

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

*Exclusions apply to the following postcodes. We deliver within 2 working days to: GY1, GY9, HS2, PA61-75, PA78 and ZE2-3 and 3 working days to KW16-17, PH30, PH41-44

For further information and to track your order click here

Shutl Same Day or Nominated Delivery
Same Day or Nominated Delivery
£7.50 Delivery in as little as 90 minutes or within an hour slot of your choice.

Shutl Same day or Nominated delivery is available for UK addresses only.

Orders will be fulfilled by your local store so the service availability will reflect the stores opening times.

The service is currently available within a 7 mile radius of selected stores. To view these stores and simple instructions on how to order with SHUTL click here

Delivery FAQs

Q. What happens if there is no one in to receive my order?

A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here

If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

Q. What happens if I haven't received my order?

A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Q. Do you deliver to BFPO or PO Box addresses?

We are only able to ship to BFPO addresses that service UK and Germany, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK

For assistance with delivery queries please contact our Customer Service Team.

Email: onlineservices@theperfumeshop.com or Phone: 0800 98 88 660

Copyright 2012 The Perfume Shop Limited