Truck logo Free standard delivery on all orders

Delivery Options

Standard Delivery* Royal Mail Tracked Service Free on All Orders

  • Dispatched and delivered within 3-7 working days.
  • Standard Delivery is available for UK addresses only
  • Deliveries are made Monday to Saturday.
  • If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour.
  • If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days).

Delivery to other countries, BFPO & PO Box addresses

We do not deliver to the Republic of Ireland or outside of the UK. This includes BFPO addresses. We are not able to deliver to a PO Box address.

Delivery timescales in rural areas and severe weather conditions

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
If you are concerned about delivery times please contact our Customer Service Team:
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660

What happens when there is no one in to receive your order?

If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour.
If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days).
The Post Office™ will hold on to the package for 18 days. If an item is not collected within the 18 days it will be returned back to The Perfume Shop. When we receive your order back into our customer service department they will contact you either by phone or email to rearrange delivery or a refund.
Please note if no contact is made within 7 working days we will automatically refund your order.

What happens if I haven't received my order within the timescales stated?

If you believe your order has been lost, please contact our Customer Service Team to make them aware. We can only investigate orders that are reported to us within 14 days from your order dispatch date. You will be required to fill out a denial of receipt form for us to be able to start the investigation process. No resend or refund will be offered until after the investigation is complete.

We will always endeavour to resolve any delivery issues as quickly as possible. If you have any queries please contact our Customer Service Team either by phone or email. Please have your order reference number to hand. We are here to help.
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660

Next Day Delivery* Royal Mail Signed for Tracked Service £4.50 on all orders

*exclusions apply to the following postcodes: GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3 - This service will be an Express 2 Day service

  • For Next Day Delivery orders placed before 4pm Monday to Friday, your order will be despatched on the same day.. Items ordered on a Friday (after 4pm), Saturday or Sunday will be packed and despatched on the following Monday and delivered Tuesday (excluding Public Holidays). – Please note this may be longer for rural areas and in severe weather conditions.
  • Next Day Delivery is available for UK addresses only.
  • Deliveries are made Monday to Saturday.
  • If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour.
  • If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days).

Delivery to other countries, BFPO & PO Box addresses

We do not deliver to the Republic of Ireland or outside of the UK. This includes BFPO addresses. We are not able to deliver to a PO Box address.

What happens when there is no one in to receive your order?

If you are out when Royal Mail try to deliver, they try and leave your item with a neighbour, instead of taking it back to the local Royal Mail Delivery Office. To opt out of this service please follow this link http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour.
If undelivered to a neighbour or you have opted out of this service you will receive a card to collect at your local selected Post Office® branch with an acceptable form of ID (within 18 days).
The Post Office™ will hold on to the package for 18 days. If an item is not collected within the 18 days it will be returned back to The Perfume Shop. When we receive your order back into our customer service department they will contact you either by phone or email to rearrange delivery or a refund.
Please note if no contact is made within 7 working days we will automatically refund your order.

What happens if I haven't received my order within the timescales stated?

If you believe your order has been lost, please contact our Customer Service Team to make them aware. We can only investigate orders that are reported to us within 14 days from your order dispatch date. You will be required to fill out a denial of receipt form for us to be able to start the investigation process. No resend or refund will be offered until after the investigation is complete.

We will always endeavour to resolve any delivery issues as quickly as possible. If you have any queries please contact our Customer Service Team either by phone or email. Please have your order reference number to hand. We are here to help.
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660

Copyright 2012 The Perfume Shop Limited